Policy

Our policy is to make your life easy. The following is how we plan to do that:

 

No login required: Our purchasing process is extremely simple. We do not ask you for your credit or debit card number, or ask you to make an account with us. All we require from you is the essential contact information required for delivering you your order.

We do not store any of your information which you do not choose to give us, or bother you with constant e-mail and phone calls afterwards. However, we will send you goodies through e-mail if you become a part of our mailing list.

 

No credit card required: Our payment options do not require you to own a credit or debit card. The only payment option we are offering right now is cash on delivery (COD), which requires you to simply pay the courier the invoice amount when he delivers you your order from us.

 

Confirmation of order required: It is our policy that we do not ship any orders without seeking confirmation from our customers. We will always try calling you first. In case we cannot reach you by phone, or you have not given us your phone number, we will e-mail you to confirm your order. After not recieving a reply to our second request for order confirmation through e-mail, we will cancel your order. Our standard time for calling or e-mailing you to confirm your order is 12 hours.

The courier service which we use to deliver you your order also requires your phone number. They courier company will always call you before leaving to deliver your order to make sure that you are available at the time of delivery. If you are not available on the first try, or if you fail to confirm your order to us in time, we cannot guarantee you delivery in the promised time.   

 

Delivery within 72 hours: We promise to deliver you your purchase within 72 hours (3 days) of recieving your order using a reliable courier service. This is barring Sundays, public holidays or any unprecedented event like strikes or heavy rainfall. 

 

Despite what you think, we don't charge you for delivery!: We only change you what the courier company charges us. If your order value is Rs 1,000.00 or above, your delivery's on us! Our delivery charges are quite simple and as follows:

 

Order Value Delivery Charges
Rs. 1,000.00 and above Rs. 0.00
Below Rs. 1,000.00 Rs. 150.00

 

 

Pay cash on delivery (COD): Our most popular mode of payment, COD, allows you the convenience of paying for your purchase once you receive it in your hand. For your convenience, we request you that you keep the exact amount of cash as mentioned on your invoice ready at the time of delivery. Since we use a third party courier service, we cannot expect them to carry the right amount of change with them.

 

Delivery in a discreet plain box: Your product will always be delivered to you as a nondescript parcel. Only your name, address and order number will be mentioned on the parcel, saving you any discomfort that you might face otherwise. We promise that not even the courier who comes to deliver you your order will know what is inside the parcel he is delivering!

 

Satisfaction guaranteed!: If your order, or our service for that matter, do not match your expectations in any way, feel free to contact us through any of the below given means and we will be more than happy to refund you for any inconvenience that you might have faced. We take our work very seriously and we intend to do an amazing job every time.

 

We care: When you are happy, we are happy; when you are satisfied, so are we. If you have feedback for us, good or bad, we encourage you to share it with us. The following is how you can get in touch with us for any queries you might have regarding our work, products or terms of service:

 

Phone 0300-8386937
E-mail hello@condomshop.pk
Facebook facebook.com/condomshop.pk
Address www.condomshop.pk

 

We look forward to hearing from you!